Frequently Asked Questions

Everything you need to know about your Milkshake Hair journey.

How long does shipping take for my order?

Standard shipping typically takes 3 to 5 business days within the continental US. International orders may take 7 to 14 business days depending on customs processing.

What is your return policy for hair care products?

We offer a 30-day return policy for unopened and unused items. Due to hygiene standards, we cannot accept returns on products that have been opened or tested.

Are your products safe for color-treated hair?

Yes, all Milkshake Hair products are specifically formulated to be sulfate-free and paraben-free, making them safe and gentle for color-treated and chemically-processed hair.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer professional discounts for stylists?

We do! Licensed professionals can apply for a pro account through our 'Stylist Program' page to access exclusive bulk pricing and salon-only formulas.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.